By Carlos Guzmán Diaz-ALAS Training Coordinator (Rev. Security Sales)
Comments like: Overnight Ay neighbor's alarm did not let me sleep!
I had to disconnect the alarm and the Hulk would not let me sleep!
Never buy a system of "those" are useless, annoying all they do!
¡¡"&%*¿# The "expert" on security installed alarm% $ # @ I think a problem that $ & # "alarm is triggered only &"#~=?!!
EdwinHolmes From the inventor of the first alarm in the nineteenth century, this is the main problem facing the industry. The causes are varied, but we can cite some statistics that will guide us to solve the problem. The main thing to understand is that this information may vary from place to place but allows us to see and attack the problem more objectively:
- 85% of the false alarms are caused by Users
- 10% by the weather or unknown causes
- 5% by the team
Before commenting point by point, let's define what a hoax
False alarms occurs when an audible signal, light or communications for no apparent reason or apparent result of user error. Or put another way: when an emergency signal without it there.
False alarms caused by the user. As we can see, is the main cause. There are many reasons why users are the main source of false alarms, lack of interest in reading the instruction manuals supplied by the manufacturer, not paying attention when you are explaining the use of the system, understanding problems, motor problems psychological derived by age or health, and many excuses.
tell you that I call them "excuses." Just because all this can be solved by the SELLER system and INSTALLER and understanding of these issues will facilitate the reduction from this cause.
Neighbor upset about false alarms in S. Isidro
The SELLERS should understand that the systems must be designed so that they are customer friendly .
That is not necessarily safer when we put more devices. THAT IS MUCH MORE COMPLICATED DESIGN WILL BE MORE DIFFICULT FOR THIS SYSTEM PART OF THE USER. When a seller places two (2) passive infrared sensors in an area of \u200b\u200b12x12mt, what it does is increase the chance of false alarms. You should place a device that has this feature 12x12 mt. The seller may claim that their fees this fall, which is not true. If the system produces no false alarms and is user friendly, it will not hesitate in recommending it to others. Put another way, when the seller designs the system should ensure that all family members, or any persons involved in the implementation of security technology present at the time of the diseño.Esto allows everyone to become familiar with the system and understand its operation. It is also possible to observe physical disabilities or problems that could generate false alarms, so you can pick and facilitate the use of the equipment best suited to any problem.
Once the design, it should be a summary explanation of the system and ensure it is understandable. The installer also plays an important role in the installation of user-friendly. When the system is installed, the installer must observe the manufacturer's recommendations and instructions for use, among which the most important is to make devices at the height recommended by the manufacturer and use them for what they were designed, the installer must also explain the more technical user, the operation of each device and what things can cause false alarms. This can be done during installation, but it must be for the delivery of the system. Currently, most alarm panels comply with rules issued by SIA (Security Industry Association) and CANNASA (Canadian Alarm and Security Association) to prevent false alarms.
These characteristics must be known by the installer and of course, applied according to the circumstances of installation loa limitations of users. Finally you must deliver the system with a comprehensive and accurate explanation to all computer users. This should be done by the installer, with the participation of the seller. Take as much time as required, explaining point by point, to cause people to practice. To facilitate instruction, you must provide copies of the manual to persons who manage the system. This is the most important point to reduce false alarms caused by the user, clearly explain the operation of the alarm. REMEMBER THE TIME TO INVEST IN TRAINING AND APPLICATION TO TRANSFORM INTO PROFITS, MORE SALES, RETAIL SERVICE AND MORE SATISFIED CLIENTS RECOMMENDED THAT THE SYSTEM.
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